Job Description
Purpose of Job
The Office Manager / Supervisor is responsible for overseeing the day-to-day operations of the weighbridge department within a waste recycling facility. This role ensures the accurate processing of vehicle weights, waste documentation, customer accounts, and site administration while supervising office and weighbridge staff. The position plays a key role in maintaining operational efficiency, regulatory compliance, and excellent customer service.
Key Responsibilities
Weighbridge Operations
- Supervise daily weighbridge activities for incoming and outgoing vehicles.
- Supervise daily weighbridge activity across both sites, ensuring all vehicles and loads are weighed and logged on time
- Ensure accurate recording of weights, waste types, customer details, and transport documentation.
- Monitor and maintain weighbridge software and reporting systems.
- Ensure weighbridge tickets are completed correctly and filed in line with environmental and site compliance standards.
- Resolve discrepancies relating to weights, tickets, or customer accounts.
- Coordinate vehicle flow and communication with site operations teams.
Office Administration
- Manage office administration procedures and ensure records are maintained accurately.
- Prepare daily, weekly, and monthly operational reports.
Staff Supervision
- Supervise and support weighbridge operators and administrative staff.
- Provide training and guidance on company procedures and compliance requirements.
- Monitor staff performance and promote a positive working environment.
- Organise staff rotas, holidays, and daily workload allocation.
- Help balance workloads across the team, stepping in to support operations when priorities change.
Customer & Driver Relations
- Act as the main point of contact for customers, drivers, and suppliers.
- Handle customer queries, complaints, and service requests professionally.
- Maintain strong working relationships with contractors and transport providers.
Weighbridge Operations & Data
- Monitor data entry and movement records, checking for accuracy and resolving any issues quickly.
- Ensure weighbridge tickets are completed correctly and filed in line with environmental and site compliance standards.
Customer Paperwork & Releases
- Coordinate and prepare customer waste releases, keeping a close eye on contract deadlines.
- Send customers all required documentation, including weighbridge tickets, packing lists, and supporting photos where needed.
- Act as the main point of contact for customer queries, ensuring a smooth and helpful service from start to finish.
Essential Criteria:
- Experience working in a busy, fast-paced weighbridge or similar operational environment.
- Strong admin and data accuracy skills, with confidence managing paperwork and records.
- A team-first attitude with the ability to train and support others.
- Comfortable coordinating customer communication and releases within deadlines.
- A practical and organised approach to scheduling and daily operations.
Desirable Experience
- Experience within the waste management, recycling, environmental services, or sustainability sector.
Benefits: Paid holidays, Free Life Assurance, Free On-site car parking, Company Pension Scheme, Healthcare Plan, Canteen Facilities, Employee Perks Card, Career Development Opportunities, Free Work Gym.
Re-Gen is an equal opportunities employer who employs a workforce with members from all sections of the community and is committed to appointing candidates purely based on merit.
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