Job Description
Your new company
We are currently recruiting for a Customer Service & Operations Administrator to provide essential support across customer service, operations, and administration functions. This is a varied and fast-paced role requiring strong organisational skills, attention to detail, and a customer-focused approach.
Your new role
As a Customer Services/Logistics Administrator your role would involve:
- Customer Service.
- Handle incoming customer calls and email enquiries in a professional and timely manner.
- Resolve customer queries efficiently or escalate to the appropriate internal team.
- Log, track, and follow up on customer issues through to resolution.
- Maintain accurate and up-to-date customer and job records.
- Operations Support.
- Support daily operational activities including bookings, collections, and deliveries.
- Liaise with drivers, warehouse teams, and operations staff to ensure smooth workflow.
- Update operational trackers, spreadsheets, and internal systems.
- Ensure all jobs are processed accurately and in line with company procedures.
- Administration.
- Manage shared inboxes and support with day-to-day administrative tasks.
- Maintain accurate records and assist with reporting where required.
- Support compliance activities, record keeping, and general office administration.
What you'll need to succeed
- Strong communication skills, both written and verbal.
- Confident in using Microsoft Office, particularly Outlook and Excel.
- Excellent organisational skills with high attention to detail.
- Ability to prioritise workload, multitask, and perform under pressure.
- Professional and customer-focused attitude.
What you'll get in return
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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