Job Description
Senior IT Engineer
Location: Northampton
Salary: £30,000 - £40,000
Type: Full-Time, Permanent
We are partnering with an award-winning Managed Service Provider that has quickly established itself as one of the most exciting and fastest-growing businesses in the sector. Following continued growth and a strong pipeline of new clients, they are looking to add a Senior IT Engineer to their expanding technical team.
This is an excellent opportunity to join a business that is making a real impact in the MSP market, working alongside talented engineers in a collaborative environment where your contribution will be recognised and rewarded.
The Role
As a Senior IT Engineer, you will play a key role in supporting a diverse client base across a range of industries. The position combines 2nd and occasional 3rd line support responsibilities with project delivery work, providing excellent variety and the opportunity to further develop your technical expertise.
You will work closely with both clients and internal teams, acting as a technical escalation point while also contributing to infrastructure upgrades, cloud migrations, and wider IT improvement projects.
Key Responsibilities
- Providing 2nd and some 3rd line technical support across a range of client environments
- Managing and resolving escalated service desk tickets
- Supporting Microsoft 365 and Azure environments
- Administering Active Directory and Entra ID
- Troubleshooting server, network, and infrastructure issues
- Assisting with the design, implementation, and delivery of IT projects
- Supporting cloud migrations and infrastructure upgrades
- Maintaining high levels of customer service and communication
- Creating and maintaining technical documentation
- Occasional client site visits for project work and technical support
Skills & Experience
We are interested in speaking with candidates who have experience with a number of the following technologies:
- UK Driving License Essential
- Previous experience in a 2nd line MSP support position
- Experience working within an MSP environment would be highly beneficial
- Microsoft 365
- Azure
- Active Directory and Entra ID
- Windows Server
- Intune
- Exchange Online
- Networking technologies including DNS, DHCP, TCP/IP, VLANs, and firewalls
- Virtualisation technologies such as VMware or Hyper-V
- Backup and disaster recovery solutions
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer-facing abilities
What's on Offer?
- Salary between £30,000 and £40,000 depending on experience
- Opportunity to join an award-winning and rapidly growing MSP
- Exposure to a wide range of technologies and client environments
- Project work alongside day-to-day support responsibilities
- Clear progression opportunities as the business continues to expand
- Supportive leadership team that invests in employee development
- Ongoing training and certification support
- Flexible working arrangements
- Modern and collaborative working environment
If you're an ambitious IT professional looking to join a business on an exciting growth journey, we'd love to hear from you.