Job Description
A unique opportunity has arisen to join our Senior Leadership team as we enter a new phase of growth. We need an experienced operator to help us build the systems, processes and structure to scale properly.
Who we are
HatHats is an independent coffee business with sites across Kent, a growing vending network, and a Foundation with projects in East Africa and grants going into the communities we serve. We are not a franchise. We are not a chain pretending to be independent. We have been bootstrapped by the founders and we live and breathe our values. A business built by people who care about customer service, community and doing things properly.
We are growing. We need an Operations Manager who wants to grow with us.
What this actually means day to day
Every site open every day. Every manager clear on what is expected. Nothing serious left unresolved.
You will review trading data, build and implement process, and have the conversations that need having. You will also take on line management of our in-house maintenance function, which means knowing what is broken across the estate, monitoring our internal ticketing hub, assigning the right person to fix it, and making sure nothing falls through the gaps.
Some of what you own:
- All store managers, their development, performance and accountability
- Labour percentages, staffing and rota oversight
- Food safety, compliance and EHO readiness across the estate
- Maintenance coordination, hub-logged repair requests, engineer callouts and equipment prioritisation
- New site openings setup, staffing snd pricedures
- A small delivery driver team who supply our sites daily
- Shared on-call at weekends
The right person
Has run a multi-site hospitality operation. Knows what good looks like on the ground and is happy to roll their sleeves up where necessary. Knows how to build and implement process. Does not wait to be told there is a problem because they have already seen it coming.
Comfortable with the physical reality of running a live estate with lots of nuance from site to site. Can hold a maintenance function to account without needing to be an engineer. Equally happy firefighting on their own initiative as building the systems that mean less firefighting is needed.
Worth knowing
You will work closely with and report directly to the founder. Like any fast-growing hospitality business, the team moves fast and we are obsessed with maintaining our brand standards, in the drinks we serve and in the way our customers feel.
This is a role for someone who wants to leave a real mark on how a growing independent business operates and bring skills and perspective from outside.