Client Manager

We are recruiting for a Client Manager in the West Midlands. You will be overseeing the day-to-day delivery of temporary workforce services within a logistics or industrial client environment, ensuring safe, compliant and consistent workforce fulfilment while building strong operational relationships.

Salary: up to £35,000 per annum + car allowance (access to company EV scheme)

Location: West Midlands (Hybrid)

Hours of work: 32 hours across 4 days per week (Monday-Friday)

Why work with us as a Client Manager

• Opportunity to work 4 days per week outside of peak trading periods
• Professional development and career progression opportunities
• Dynamic and collaborative working environment
• Supportive leadership team
• Opportunity to make a meaningful operational impact
• Long-term career development within a growing business

Requirements of a Client Manager

You will need the following:

• Experience within industrial, logistics or high-volume recruitment environments
• Confidence managing large blue-collar workforces
• Strong relationship-building skills with clients at all levels
• High attention to detail, particularly around compliance and workforce data
• Strong organisational and problem-solving skills
• Flexibility to work shift patterns aligned to operational needs
• Calm and professional approach under pressure
• Hands-on leadership style
• Excellent communication skills

Role of a Client Manager

• Overseeing daily workforce operations including attendance and shift allocation
• Acting as the primary contact for client operational teams
• Ensuring workforce fulfilment meets agreed volumes and shift requirements
• Conducting daily worker check-ins and inductions
• Monitoring absence, lateness and attrition trends
• Responding quickly to volume changes and operational challenges
• Escalating performance, safety or supply risks promptly
• Collaborating with Recruitment and Delivery teams to maintain pipeline strength
• Maintaining accurate records and timesheets
• Promoting health and safety best practice
• Participating in client reviews and performance meetings
• Driving workforce retention and engagement

If you are interested in the above Client Manager role please click apply and a member of our team will be in touch.