Job Description
Location: Reading - hybrid
Travel: Dublin occasionally
Salary & Package: Competitive
Caraffi is recruiting on behalf of a global retailer for an experienced Tech Delivery Manager to lead the end‑to‑end delivery of a major transformation programme focused on Forecasting, Allocation & Replenishment. This flagship initiative will introduce a new Smart Retail Ordering capability, reshaping systems, processes, and ways of working across the global business.
This role requires a delivery leader with strong strategic oversight and hands‑on execution capability - someone who can navigate complex stakeholder landscapes, enforce robust governance, and align cross‑functional teams to deliver outcomes that directly support long‑term commercial and operational objectives.
What You’ll Do
- Lead the end‑to‑end delivery of a business‑critical transformation programme across people, process, and technology
- Define and own delivery scope, timelines, milestones, resource plans, and critical dependencies
- Establish and maintain strong governance frameworks, ensuring rigorous risk management, issue resolution, and escalation
- Engage and influence senior stakeholders across the organisation and third‑party vendors to maintain alignment and momentum
- Manage multi‑functional delivery teams (internal and external), ensuring clarity of roles, accountability, and progress
- Track KPIs, budgets, and delivery performance, reporting regularly to senior leadership
- Ensure adherence to best‑practice delivery standards across configuration, testing, deployment, and implementation
- Integrate change management, communications, and training into the delivery plan to support adoption and long‑term process improvement
- Champion the mandated delivery approach while continuously seeking opportunities to optimise performance
What You’ll Bring
- 10+ years’ experience in Project or Programme Management delivering complex, large‑scale solutions
- Retail experience is essential; exposure to Forecasting, Allocation, or Replenishment is highly advantageous
- Experience delivering technology‑enabled change, including SaaS configuration, testing, and deployment
- Strong understanding of testing phases including ST, SIT, E2E and Performance Testing
- Experience in cutover planning, implementation methodologies, process redesign, and operating model change
- Familiarity with Agile, Waterfall, and Hybrid delivery approaches, with the ability to apply them pragmatically
- Exceptional stakeholder management and communication skills, with proven influence at senior levels
- Demonstrated ability to navigate ambiguity and complexity while maintaining delivery momentum
- Strong resource planning and management capability across multi‑disciplinary teams
- Experience working closely with Technology teams and third‑party vendors on major platform rollouts
- Strong commercial acumen with experience managing multi‑million‑pound budgets
- High emotional intelligence, resilience, and a collaborative leadership style
Desirable Experience
- Experience with Allocation, Replenishment, or Forecasting systems
- Exposure to large‑scale retail transformation programmes
- Experience working with offshore delivery teams
- Knowledge of enterprise retail platforms and integration patterns
- Background in process optimisation or operating model design