Job Description
Operations Manager – Repairs & Voids (In-House DLO)
Northwest London & Wokingham
Social Housing / Direct Labour Organisation (DLO)
£70,000 + Package
Overview:
Regen Solutions are seeking an experienced Repairs & Voids Operations Manager to lead our in-house Direct Labour Organisation (DLO) delivering responsive repairs and void refurbishment works across Northwest London social housing stock.
As a key leader within their internal service, you will be responsible for operational performance, direct labour productivity, statutory compliance, and delivering a first-class, tenant-focused service that drives value for money.
Key Responsibilities:
- Direct Workforce Management: Lead, motivate, and develop a directly employed workforce of Trades Supervisors and multi-disciplinary Operatives, fostering a positive, productive internal culture.
- Operational Excellence: Oversee day-to-day delivery of responsive repairs and voids, maximizing First Time Fix rates and minimizing void turnaround times (key-to-key).
- Productivity & Resourcing: Manage operative utilization, Work in Progress (WIP), and material supply chains (e.g., van stocks and merchant partnerships) to ensure optimal internal efficiency.
- Financial Control & Value for Money: Manage operational budgets, monitor job costs, and utilize Schedule of Rates (SOR) to demonstrate the DLO's cost-effectiveness compared to external markets.
- Cross-Functional Collaboration: Work closely with internal housing management, lettings, compliance, and asset management teams to ensure joined-up service delivery.
- Health, Safety & Compliance: Ensure strict adherence to health & safety regulations, building compliance, and internal safe systems of work across all sites.
- Tenant Satisfaction: Drive high standards of customer care, proactively resolving complaints and using tenant feedback to continuously improve the in-house service.
Requirements:
- DLO Leadership Experience: Proven track record of managing a social housing repairs and voids service, ideally within an in-house DLO or direct delivery environment.
- Direct Trade Management: Strong background in managing directly employed tradespeople, managing unionized environments (where applicable), and driving performance culture.
- Commercial & Budgetary Acumen: Experience managing operational budgets with a strong understanding of Schedule of Rates (SOR) and financial tracking.
- Systems & Data Literacy: Familiarity with dynamic scheduling software, mobile working solutions, and housing management systems.
- Customer-Centric Mindset: A passion for public sector service delivery and improving the lives of residents and communities.
- Qualifications: Relevant technical qualification (e.g., NVQ Level 4/5, CIOB, or equivalent experience) and a current Health & Safety qualification (e.g., IOSH or NEBOSH).
- Licence: Full UK Driving Licence.
Operations Manager – Repairs & Voids (In-House DLO)
Northwest London & Wokingham
Social Housing / Direct Labour Organisation (DLO)
£70,000 + Package