Job Description
Operations Supervisor
Location: Haydock
Employment type: Full Time, Permanent
Working Hours: Monday to Friday, with overtime opportunities available
What s in it for you
We believe in looking after our people, and it shows. When you join Ipsum, you re not just taking a job you re starting a career with real support behind it.?
- 20 days annual leave plus bank holidays
- Option to buy up to 5 additional holidays
- Group Personal Pension Plan
- Career development & progression with the opportunity to earn professional qualifications
- 24/7 access to a virtual GP? and Mental health support & counselling services?
- Cycle to Work scheme?
- Discount club - supermarkets, phone bills, gyms & more?!
- Life assurance cover?
- Long service recognition?
- Enhanced Maternity Pay
- Paid volunteering opportunities in your community?
About the role
Working in conjunction with the operational team, the Operations Supervisor is responsible for day to day management of the engineers, technicians, vehicles, associated plant & equipment ensuring delivery of great customer service. The role is also required to carry out audits on site, ensuring your team are working safely, efficiently and ensuring that work is completed within the required timescale.
As a Operations Supervisor you will
- Day to day management of engineers/technicians staff, vehicles, equipment, and issues arising from site activity.
- Monitor performance of engineers/technicians with respect to Health and Safety, Quality and Environment
- Front line People Management responsibilities such as return to work interviews and investigations
- Responsible for Vehicles; Plant & Equipment, ensuring they are operated and maintained as intended
- Ensure Company policies and improvement action plans are effectively implemented, monitored, and audited.
- Ensure all incidents are reported and investigated.
- Monitor performance and safety requirements regularly.
- Work closely with management team to ensure work is pre-sited and pre-planned when required.
- Identify and react swiftly to resolve problems before they escalate.
- Client site liaison including client audits.
- Subcontractor monitoring
About you
- Driving Licence
- Proven experience in a previous Supervisor Role within the Utilities Sector preferably in the Drainage Industry
- Proven experience of working in customer service or a customer focused environment. Professional, customer focused with a good standard of verbal and numerical reasoning.
- Working knowledge of Health and Safety
- Knowledge of waste network operations business processes
- IT literate and proficient in Microsoft Office package
Our commitment to Equal Opportunities
We re proud to be an equal opportunities employer. We welcome applications from all backgrounds and experiences, and we re committed to building a diverse and inclusive workforce.
Before applying, please review our Privacy Policy to understand how we process your data in line with GDPR.
Next steps
If you re interested in this opportunity, please apply or reach out to the Talent Team for more info!