Job Description
London HQ + UK Travel | £55,000–£60,000
We’re partnering with a rapidly scaling K-beauty retail brand to appoint an Operations Manager as the business enters its next phase of UK expansion.
Already operating a growing multi-site retail estate alongside ecommerce and wholesale partnerships with major UK retailers, the business is building serious momentum within the beauty space. This hire is a key operational leadership appointment, created to strengthen retail infrastructure, commercial performance, and scalability across the estate.
The opportunity would suit a high-performing Area Manager, Cluster Manager, or multi-site retail leader ready to step into a broader operational role with clear progression toward Head of Operations.
The Opportunity
You’ll take ownership of retail operations across a growing UK store portfolio, helping build the structure, commercial discipline, and operational consistency required for rapid scale.
The business is entrepreneurial, collaborative, fast-moving, and highly hands-on, looking for someone who can drive execution while coaching and developing store teams along the way.
This is not a highly corporate environment. The ideal person will combine strong operational rigour with emotional intelligence, adaptability, and a sleeves-rolled-up leadership style.
Key Responsibilities
- Lead day-to-day retail operations across multiple UK locations
- Support and develop Store Managers
- Improve operational consistency, standards, and accountability
- Drive commercial performance including:
- Sales
- Labour management
- Productivity
- Conversion
- Margin awareness
- Introduce scalable retail processes and KPI disciplines
- Support new store openings and expansion projects
- Partner cross-functionally with marketing, product, logistics, and leadership teams
- Spend regular time in stores across London and regional locations
What They’re Looking For
You’ll likely come from:
- Beauty
- Cosmetics
- Lifestyle retail
- Premium retail
- Challenger consumer brands
- Fast-growth multi-site environments
Experience in K-beauty is welcome but not essential.
The business is especially interested in candidates who:
- Have strong multi-site operational experience
- Understand commercial retail management
- Can scale systems and infrastructure
- Are hands-on and execution-focused
- Thrive in founder-led, high-growth environments
- Lead with calm authority rather than ego
Why Join?
- Clear progression path toward Head of Operations
- Opportunity to shape operational infrastructure during rapid expansion
- Exposure across retail, ecommerce, and wholesale operations
- High-growth category with strong market momentum
- Entrepreneurial leadership team with genuine appetite for change
- Significant visibility and impact from day one
Expansion Plans
The business is entering an aggressive growth phase, with several new store openings planned across the UK over the next 12–18 months.
This is a rare opportunity to join early enough to genuinely influence how the operation scales.
If you’re currently operating at Area Manager, Cluster Manager, Regional Manager, or multi-site retail leadership level and are looking for a broader operational remit in a fast-growth beauty environment, we’d love to hear from you.