Job Description
Account Manager
Aldershot
Up to 35,000
Are you an experienced Account Manager with a passion for customer service and relationship building?
We are looking for a proactive and organised Account Manager to join a busy and growing team. This is a varied role offering the opportunity to manage key customer relationships, identify sales opportunities and support a high-performing customer service function. As an Account Manager, you will be the main point of contact for a portfolio of customers, ensuring an excellent customer experience from quotation through to delivery. You will work closely with internal teams, support customer service operations and help drive business growth through strong account management.
Key Responsibilities:
- Manage and develop customer accounts
- Build and maintain strong customer relationships
- Act as the main point of contact for assigned customers
- Identify and maximise sales opportunities
- Process and manage orders from quotation through to delivery
- Work closely with internal departments to meet customer requirements
- Handle customer enquiries, complaints and escalations professionally
- Support the day-to-day running of the customer service function
- Assist with team development and mentoring where required
- Monitor customer accounts and ensure agreed terms are maintained
- Attend and contribute to team meetings
- Produce reports and complete administrative duties as required
About You
- At least 3 years' experience in account management, customer service or sales support
- Experience in leading and managing staff.
- Strong relationship-building and communication skills
- Commercially aware with the ability to spot opportunities
- Excellent organisational skills and attention to detail
- Able to manage multiple priorities in a fast-paced environment
- Confident handling customer queries and resolving issues
- Professional telephone manner
- Strong IT skills, including Microsoft Office
- Positive, proactive and customer-focused approach
- Able to work independently and as part of a team