Job Description
About the Company
With increasing operational throughput across multiple distribution sites, this role plays a critical part in enabling business growth and maintaining a leading market position. The focus is on optimising outbound flow, leveraging service innovations, and supporting the evolving needs of clients and customers.
About the Role
Operating within a 24/5 environment, this position acts as the business lead for site operations during night shifts. You will be responsible for delivering operational excellence, leading teams, and ensuring seamless distribution centre performance.
Responsibilities
- Provide leadership across all operational areas of the distribution centre, ensuring efficient outbound order fulfilment and dispatch.
- Take full site accountability during night operations, overseeing workflow, performance, and team coordination.
- Manage end-to-end distribution processes, including trailer loading, dispatch operations, and volume flow.
- Ensure compliance with health & safety, fire protocols, and security standards.
- Establish and maintain robust processes, procedures, and systems to support continuous operational flow.
- Collaborate closely with IT and warehouse systems teams to maintain system integrity and manage operational continuity during outages.
- Oversee system-driven activities such as order release, billing processes, and stock integrity.
- Plan, forecast, and analyse operational performance, identifying trends and driving continuous improvement initiatives.
- Lead training and development across operational teams, ensuring best practices and up-to-date skillsets.
- Work collaboratively with cross-functional managers to meet operational and business objectives.
- Build strong relationships with internal stakeholders and external partners.
- Drive engagement, performance management, and talent development within teams.
- Contribute to strategic direction, influencing improvements in service, efficiency, and cost optimisation.
- Support multi-site operations with a flexible approach to workload and operational demands.
Qualifications
- Proven experience in multi-site operations management within a fast-paced distribution or logistics environment.
- Strong leadership experience managing large, multi-functional teams.
- Demonstrated success in driving process improvements through data analysis and strategic thinking.
- Advanced knowledge of warehouse management systems (WMS) and operational processes.
- Experience working with automated warehouse systems and technologies (e.g. voice picking).
- Strong stakeholder management and communication skills, including client-facing experience.
- Decisive decision-making ability with strong operational judgement.
- High level of analytical, problem-solving, and organisational skills.
Required Skills
- Strong leadership and people development skills, with the ability to coach and empower teams.
- Excellent communication skills across all levels of the organisation.
- Ability to manage multiple priorities in a fast-paced, dynamic environment.
- Commercial awareness with the ability to identify improvement opportunities.
- Resilience, adaptability, and a proactive approach to problem-solving.
- Collaborative mindset with strong influencing skills.
Pay range and compensation package
£60-70k + Bonus + Package
Equal Opportunity Statement
We are committed to diversity and inclusivity in our hiring practices.