Project Support Coordinator

We are seeking an organised and detail-oriented Project Coordinator to oversee, manage, and optimise our regional audit operations. You will manage scheduling of the audits, maintain platforms, and support field auditors to ensure high-quality reporting. This role requires strong communication skills

Key Responsibilities

• Audit Execution & Quality Control
• Carry out scheduled virtual audits.
• Perform QA/QC checks on all incoming audit reports before distribution.
• Review and verify rectification evidence submitted for denied audits.
• Set up projects in relevant platforms before on-site visits.

Communication & Stakeholder Management

• Maintain consistent communication with stakeholders to drive fast rectification of audit failures.
• Collaborate with stakeholders to coordinate accurate audit dates and site schedules.
• Provide daily support to on-site auditors regarding technical questions and admin processes.
• Follow strict escalation protocols to guarantee service level agreements (SLAs) are met.

Tracking, Reporting & Admin

• Support with the administration and continuous upkeep of the platforms .
• Monitor and maintain master schedules for both on-site auditors and timelines.
• Compile weekly reports for direct client updates.
• Provide regular updates to Team Leads and Leads weekly.
• Deliver status updates for inclusion in monthly stakeholder reports.
• Participate in bi-weekly sync meetings with global stakeholders.

Process Development & Training

• Develop and refine internal audit processes, checklists, and documentation.
• Create and maintain standardised procedures platform workflows.
• Stay up-to-date with new and amended technical standards across all installation aspects.
• Facilitate familiarisation sessions to onboard stakeholders to the audit process.
• Drive knowledge upkeep and continuous training initiatives for the auditing team.

Essential Skills

• Strong documentation skills with high attention to detail in QA/QC processes.
• Ability to support management of complex schedules and track metrics across multiple platforms.
• Excellent communication skills.
• Knowledge of G-Suite / Microsoft Office software

Desirable

• Experience coordinating engineering, construction, security, RF quality audits.
• Experience with construction and security platforms

Benefits

• 33 days holiday inclusive of bank holidays
• Free onsite parking
• Pension scheme